Holiday Inn Express - Mexico Basilica, an IHG Hotel

The location is good, there are lots of shops nearby. It's a bit of a drive to get into the central area but the upside is it's close to the airport and the neighborhood has plenty of shops. The gym was great, one of the larger gym spaces I've seen and all the equipment including free weights are high quality. They have a cable machine, cardio, a rower. And I found the gym was empty during the day and usually only a couple of other guests in the morning or evening. You could spend hours in the gym without seeing anyone else! It's a great way to get in shape. The quality of the bedding was excellent. High quality mattress, nice sheets, and the some of the best pillows I've seen. Very large and firm pillows. It made for a great sleep. I found all the staff friendly and professional. The cleaning staff was easy to deal with, because I was often in the room working during the day they would schedule when to do the cleaning and always made sure it was done while I was out.

Breakfast was good. The staff was very accommodating in moving us to a quieter room. the first room was on the first floor right next to busy noisy street. We did not sleep the first night. They moved us to 3rd floor room that was quiet and we were able to sleep at night.

The staff is simply great. Kind, knowledgable, and very attentive. I had made a mistake with my booking and they helped me right away, no fuss, just quick, kind, problem-solving action and within minutes I had a new reservation and new room. Taxi, everything arranged. Some even went out of their way to help me with a gift I needed to bring back home. Amazing.

Location was great. Breakfast is okay- just not continental which we expect from US- but this is not US. I love the shuttles to Basilica and airport. Staff are approachable. The rooms are very clean.

The location was perfect; close to several places we wanted to visit. The staff was very helpful and informative of everything we can do and advised us of areas to stay away from for our safety and that was very much appreciated. The breakfast was very delicious and loved the variety of options each morning.